Our Policies

Terms and conditions

Guests

  • Strictly 10 guests in TheHouse*
  • Strictly 2 guests in TheGuestHouse alone*
  • Strictly 12 guests for the combination of TheHouse + TheGuestHouse*
  • No day guests allows unless approved by prior arrangement
  • Additional guests found to have stayed overnight in excess of the maximum number above there will be a fee of $300 per extra guest 

*(with the exception of infants under 2yrs)

Checkin and Checkout

  • Check-In From 3:00pm
  • Check-out 10:00am
  • Optional late check-out may be available on request. Fees apply as follows: TheHouse late checkout of $500, and TheGuestHous late checkout of $150
  • If guests have not vacated the property by the agreed check out time they may be liable for a late check out fee of $500.

 

Property Damage

  • Property damage or broken items- guest agrees to cover any associated costs for repair/replacement 
  • additional cleaning charges may apply of up to $500 for any significant soiling or spillage cleaning

 

Property Rules

  • Strictly no parties, weddings, functions, etc
  • Smoke-free property (strictly no smoking anywhere on the property)
  • 10pm noise curfew applies
  • EagleViewPark operates on a septic system. Please don’t flush sanitary items or food down the toilets.

Pets

  • One well-behaved dog permitted for reservations for TheHouse
  • Strictly no pets allowed in TheGuestHouse
  • Guests must pick up after their dog
  • The dog is to be kept under the guest’s supervision at all times and may not stray from the dwellings
  • If dogs are being walked on the property, they must on on leash
  • The guest is fully liable for any damages caused by the dog. In such a scenario, a $500 fee will be applied.

 

Possibility of owner occupying property

  • The owner retains the right to occupy TheHouse during the time of a GuestHouse reservation. He may reside in TheHouse at any time during the guest’s stay in the adjacent and detached GuestHouse
  • The guests who have reserved TheGuestHouse will still retain exclusive access to the direct surrounds of TheGuestHouse area, these being the infinity pool, firepit, small barbecue near the firepit and lawn below the pool.
  • TheGuestHouse guests do not have access to, or use of, the areas surrounding TheHouse including the northern, eastern or southern decks, the inbuilt large barbecue or surrounding lawns
  • The property owner will not occupy the premises for bookings which reserve TheHouse or TheHouse+TheGuestHouse. It is only a possibility for bookings which reserve TheGuestHouse only.

By proceeding with the booking the guest agrees to these terms and conditions and gives consent for the above fees to be automatically charged to their credit card on file should they be necessary.

 

Payment Policy

  • A 20% deposit is required at the time of booking.
  • The remaining 80% balance is payable 28 days prior to checkin
  • Bookings made within 28 days of stay require full payment at time of booking
  • Payment methods are visa, mastercard (2.6% merchant fee applies), and funds transfer

 

Cancellation Policy

Consistent with the deposit and payment terms above, the following cancellation policies apply:

  • Bookings cancelled with over 28 days notice from arrival date will be issued a refund of deposit paid, less cancellation fee of $300
  • Cancellations made within 28 days of the booking’s arrival will incur a 20% cancellation fee.
  • Cancellations made within 48 hours of booking’s arrival will incur a 100% cancellation fee.